![]() Is my account being billed at the correct rate? For residential customers, there are three categories of rates available. The Basic Rate is available for all residential customers using fossil fuel in the home. The Total Electric Rate is available to members utilizing electricity as the exclusive fuel for the home (external gas grills and gas fireplace starters are allowable exceptions). Multiphase service is available to all residential accounts at an additional charge.įor commercial and industrial accounts, a General Service Rate is available as either "demand" or "non-demand". The General Service Non-Demand rate is available for commercial or industrial accounts using less than 30 kW and 3,000 kilowatt hours per month. The General Service Demand Rate is available for accounts exceeding 30 kW and 3,000 kilowatt-hours per month. Multiphase service is available to all commercial and industrial customers at an additional charge. The remaining portion is a "minimum bill" charge, which covers reoccurring costs associated with providing electrical service, regardless of energy usage. What is included in the "Energy and Distribution" amount on my bill? All of the costs associated with purchasing power, delivering it to your home, and maintaining data and billing for your account are included in the "Energy and Distribution" amount. One of the components is for monthly energy usage, charged on a per kWh basis. ![]() Both the app and the customer portal allow you to create free alerts, via email or push notification on smartphones, that remind you that a bill has been sent or that a payment is due. Are there options of ways to receive my bill? You can receive a bill via mail, email, the online customer portal or myTCEMC mobile app. We highly recommend that you have alerts set up on your account that remind you that a bill has been sent or that a payment is due. Past due accounts are subject to disconnection. Failure to receive a bill or failure of the postal service to get your payment to us by the due date does not exempt you from either paying the bill or from late charges that may accrue.Tri-County makes every effort to contact members subject to disconnection through an automated courtesy call and a mailed late notice. ![]() It is the responsibility of the member to notify Tri-County with a change of address. If you do not receive a bill, please call our customer service department. What should I do? Your monthly bill is sent approximately thirty days apart. The following are answers to common questions about your bill: I didn't receive a bill this month. Accounts disconnected for non-payment will require payment in full including applicable reconnection fees and an additional deposit prior to the reconnection of electric service. Your bill lists a due date by which the current amount due must be paid to avoid a 5 percent penalty. Additional data about your account can be found in the customer portal or your myTCEMC app. Tri-County EMC personnel will determine additional charges for underground service.Your Tri-County EMC bill provides an informative breakdown of the total charges for your electric service, plus comparative data and graphs showing how your current month's energy usage stacks up against past months. Tri-County EMC personnel will determine charges for overhead service. Construction fees are listed below by category. Establishing an account at a new locationĪfter applying for service and paying all applicable fees and deposits, your new service should be completed within fourteen days of the date of inspection by the county planning and zoning inspector. Residential Deposit Scheduleīefore establishing a new residential account, a security deposit may also be required based on a credit rating system and the following schedule: Credit ScoreĮstablishing an account at an existing Tri-County EMC serviceĪfter applying for service and paying all applicable fees and deposits and returning completed easements and any other paperwork necessary, service will be connected within three working days. To set up service, contact us at 1.866.254.8100 or complete this form. To establish an account for a new home, construction fees may apply. Current members are not required to pay an additional membership fee, as multiple accounts can be held under one membership. To establish service, all customers must apply for service either in person or via telephone and pay a $25 account establishment fee and a refundable $5 membership fee. ![]() Establish Service Establishing Residential Service ![]()
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